: No Boundaries No Boundaries


06-02-2011, 08:27 AM
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Contents



Foreword xiii

Preface xv

Acknowledgments xix

PART I THE EMERGENCE OF WORKFORCE MANAGEMENT

TECHNOLOGY AND WHAT IT CAN DO FOR YOUR

BUSINESS 1

CHAPTER 1 How I Got Started in Time and Labor Management

Technology 3

An Uncharted Career Path Takes Off 3

A New Time and Attendance Opportunity Presents

Itself 12

CHAPTER 2 Using Labor Data Technology to Better Run

Organizations 15

What Is the Perfect Setup for Managing Your Business? 15

The Evolution of Business Technology 26

The Need for WMT Exists in Every Market Sector 42

CHAPTER 3 Labor DataA Device Used to Achieve Financial

Goals and Maximize Profits 57

The Power of WMT Will Change Expectations 57

Use WMT to Manage Budgets Today 68

Eliminating Blank-Check Budgeting 70

WMT Controls Costs and Manages the Complex 75

Automated Workflow Offers Direct and Indirect

Financial Benefits 83

Is a New Time and Labor Management System Right

for Us? 87

CHAPTER 4 Using Workforce Management Technology to Enhance

Operations, Quality, and Compliance 91

Operations: The Greatest Impact 91

Delivering the Right Tools and Data 96

The Forgotten Areas: Attendance and Leave

Management 103

Compliance Is a Growing Concern 111

CHAPTER 5 How Automated Systems Make Life Easier 123

Configurable Software Supports Complex Rules 123

Historical Edit Features Maintain Accuracy in Any

Time Frame 124

Group Edits Make Life Easy 125

Reason and Comment Tracking 125

Error Reporting Is the Sonar of WMT 127

Calendars Reveal Chronic Tardiness and Absences

Easily 128

Make Tracking Operational Issues Routine 129

Manage Holiday Complexity 130

Automate Administering Long-Range Programs 132

Calculate Paid Days Off 133

CHAPTER 6 The Human Side of Technical Implementations 137

You Must Understand Your People 137

Treat Employees Well 142

Know How to Change Behavior 151

CHAPTER 7 The Many Benefits of Workforce Scheduling

Technology 155

The Science of Workforce Scheduling 155

How a Scheduling System Accomplishes Its Goals 162

Budget and Schedule in a Dynamic Environment 171

PART II WORKFORCE MANAGEMENT TECHNOLOGY

SYSTEMS AND INSTALLATION CONSIDERATIONS 177

CHAPTER 8 Adding Value to Data through Collection, Storage, and

Distribution Techniques 179

Data Is for Everyone, Everything, and Everywhere 179

You Cannot Manage What You Cannot See 190

Evaluate the Systems Components 194

ScalabilityCan the System Adjust? 202

CHAPTER 9 System Mission and Communications 209

What Is the System Here to Do? 209

Ensuring Actionable Feedback 216

Sell the Benefits of the New System 218

PART III FROM CONCEPT TO PROJECT 223

CHAPTER 10 The Need for a Business Case 225

The Value of Creating a Business Case 225

Laying the Groundwork 226

Why This Process Makes Sense 233

Business Case Development Is a Team Effort 234

A Good Business Case Is Both a Map and

a Contract 244

Be ThoroughDont Be Set Aside 245

CHAPTER 11 What to Look for and Consider 247

Focus on Benefits and Consider the Alternatives 247

Look Out for Hidden Practices 248

Where Should the Different Types of Data Reside? 250

The System Should Be a Platform 255

Access and Security Issues 265

Software as a Service (SaaS)Hosted Solutions Have a

Lot to Offer 267

CHAPTER 12 Creating a Mission-Based Workforce Management

Technology System 269

The Business Case Defines the Mission 269

Cost Should Be Related to Value 277

Final Thoughts 282

APPENDIX A A New Path for Payroll Professionals 285

The Evolution of Payroll and HR 285

Where Is Payroll Today? 286

Why Payroll and Human Resources Have Evolved so

Differently 286

Payroll Should Be Positioned as a Strategic Player 288

APPENDIX B Especially for Owners and C-Level Executives 293

About the Author 297

Index 299


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06-03-2011, 12:15 PM
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